Reference

How PBC88 Handles Your Personal Information

Your privacy is a real commitment here, not a checkbox. When you open an account and deposit through bKash, Nagad, or Rocket, we collect only what we need to run your account and keep it secure.

Secure account databKash, Nagad, Rocket payment info protectedYour right to request changesNo data sold to third parties

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REACH OUR TEAM

Contact Us About Your Privacy

If you want to know what data we hold on you, request a correction, or raise a concern about how your information has been handled, our support team can help. Reach out through any of the channels below and mention your registered account number so we can locate your records quickly.

Team online

Live Chat

Open the chat window from your account dashboard. Available during service hours for account and privacy queries — have your registered mobile number ready.

Email Support

Send your privacy request or data correction query to our support address. Include your account ID and the specific change or question you need answered.

Help Centre

Find the data request form in the Help section of your account. Submit it directly from your mobile browser or app — no need to call or visit anywhere.

What We Collect and Why We Use It

PBC88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details, and the information needed to verify your account. Every time you make a deposit through bKash, Nagad, or Rocket, the transaction reference and wallet details are recorded to match payments to your account — we do not

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store your full mobile banking PIN or password. We also log device type, browser, and session data to keep your account safe and spot unusual access. We use this data to process withdrawals, respond to support requests, and meet our obligations under applicable law. Sharing your
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data with third parties happens only where required by law or where a payment processor needs it to complete your transaction — your Nagad or Rocket transfer cannot clear without your wallet provider confirming it on their end. You can ask us to correct, update, or
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delete your personal information at any time through the support channels below. Availability of our services, including how we process data, depends on local law and your eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR ACCOUNT

Security, Cookies, Retention and Your Rights

Your account data sits behind SSL encryption, and access is restricted to staff who need it to process payments or resolve support tickets. We review data access logs regularly so any unusual activity surfaces quickly. Cookie and session data helps us keep your login active across your mobile browser and desktop without asking you to re-enter your details every time — you can clear cookies at any time from your browser settings, though this will log you out. We keep your account records for as long as your account is active and for a period after closure as required by applicable regulations.

Data Encryption

All account data, including your registered mobile number and payment history from bKash, Nagad, and Rocket, is encrypted in transit and at rest using SSL.

Cookie Use

Session cookies keep your login active across your phone and browser. They do not track you outside PBC88 and expire when you clear your browser or log out.

Retention Period

We keep your data while your account is open and for a period after closure as local regulations require. You can ask us what we hold at any time.

Your Access Rights

You have the right to request a copy of your personal data, correct inaccurate details, or ask for deletion. Submit your request via live chat or the Help Centre form.

Questions About Your Data on PBC88

Common questions about how we handle personal information, payment data, and your rights as an account holder.

We collect your name, mobile number, and identity details needed to verify your account. Payment method details like your bKash or Nagad wallet number are recorded when you make a transaction.

We share data only where a payment processor — such as your Nagad or Rocket provider — needs it to complete your transaction, or where local law requires it. We do not sell your data.

Contact our support team via live chat or the Help Centre form. Include your account ID in the message so we can pull your records and respond to your request.

Yes. Submit a deletion request through the Help Centre or email support with your account ID. We will action it in line with our retention obligations under applicable regulations.

Transaction references and wallet numbers are encrypted and accessible only to staff processing your payments. We do not store your mobile banking PIN or full account credentials.

Cookies keep your session active across your phone browser and desktop so you stay logged in. Clear them from your browser settings any time — note this will end your current session.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How PBC88 Handles Your Personal Information

Contact Us About Your Privacy

Live Chat

Email Support

Help Centre

Security, Cookies, Retention and Your Rights

Data Encryption

Cookie Use

Retention Period

Your Access Rights

Questions About Your Data on PBC88

01 What personal information does PBC88 collect when I register?

02 Does PBC88 share my data with other companies?

03 How do I request a copy of my personal data?

04 Can I ask PBC88 to delete my account data?

05 How does PBC88 protect my bKash and Nagad payment details?

06 Why does PBC88 use cookies and how do I remove them?

Privacy Policy

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